Help us help you

If you have a compliment or a suggestion, we would like to know. Additionally, if you have a complaint, it is important for us to know. By giving us as much feedback as possible you will be helping us to help you.

We are here to listen and provide you with the following options:


Talk with the unit’s Executive Care Manager (ECM)


Complete an online Feedback Form

Montefiore Home Phone

Call the Customer Assurance Department on 02 9879 2777

Montefiore Home Email



Write to:
Customer Assurance Department
Sir Moses Montefiore Jewish Home
120 High Street
Hunters Hill NSW 2110

Going a step further

Of course we would rather try to resolve your concern together first. However, if you feel your issue has not been resolved satisfactorily, then you can contact the following Government agencies:

Aged Care Complaints Commissioner

Free call Montefiore Home Phone 1800 550 552


Seniors Rights Service

Free call Montefiore Home Phone 1800 424 079